Senior Director, Operational Assessment

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E

Purpose:

Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence:
Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Operational Assessment Senior Director leads enterprise efforts to assess operational effectiveness, identify risk, and improve consistency and performance across organizational functions. The role partners with senior leaders to evaluate operating models, policies, and processes and to ensure operational practices align with organizational standards and strategic objectives. Oversees operational assessment frameworks and review activities, including the evaluation of workflows, controls, and service delivery outcomes, to identify gaps, risks, and improvement opportunities.

Provides executive‑level insight and recommendations based on assessment findings and supports implementation of improvement initiatives in partnership with operational leaders. Ensures responsive employee and leader support by overseeing intake and triage of operational inquiries, clarifying policy and process expectations, and escalating complex or high‑risk issues through appropriate governance channels. Leverages data, reporting, and trend analysis to monitor outcomes, track progress, and drive continuous improvement in operational effectiveness and organizational readiness.

Join an award-winning company

Five-time winner of “Best in KLAS” , Black Book Research's Top Revenue Cycle Management Outsourcing Solution Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, Energage Top Workplaces USA Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified Innovation Work-Life Flexibility Leadership Purpose  + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and…