Medical Billing Concierge- Remote

Medical Billing Concierge – Remote

Nierman Practice Management | Full-Time

Job Summary

Nierman Practice Management is seeking an experienced Medical Billing Concierge to join our growing team. We specialize in providing medical billing and revenue cycle management services to dental practices that perform medically billable procedures.

The Medical Billing Concierge plays an important role in managing client accounts, supporting insurance billing processes, and ensuring clients receive exceptional service. This position requires a strong understanding of medical insurance billing, claims management, benefit verification, authorizations, and payer follow-up.

We are looking for a dependable, organized, and self-motivated professional who can manage multiple client accounts, communicate effectively, and take ownership of their responsibilities in a remote work environment.

Applicants must reside in one of our approved hiring locations:
Texas, Kentucky, Michigan, Wisconsin, Florida, Louisiana, Alabama, Georgia, or North Carolina.

Key Responsibilities

• Serve as a primary point of contact for assigned dental practice clients, providing professional and responsive support.

• Manage medical billing activities for dental practices billing medical insurance for procedures such as oral appliances, sleep-related treatments, oral surgery, and other medically necessary services.

• Verify medical insurance benefits, eligibility, coverage limitations, and payer-specific requirements.

• Review and submit medical insurance claims with accurate coding, documentation, and supporting records.

• Perform claim status inquiries and follow up with insurance payers to ensure timely processing and reimbursement.

• Research and resolve denied, rejected, or underpaid claims.

• Track and follow up on preauthorizations, gap exceptions, and other payer requirements.

• Communicate claim updates, billing concerns, and next steps clearly to clients.

• Identify potential billing issues and proactively work toward resolution.

• Maintain accurate documentation of all billing activity, payer communication, and client interactions.

• Collaborate with internal departments to resolve complex billing issues and escalated client concerns.

• Manage assigned workloads, deadlines, and productivity expectations.

• Maintain confidentiality and comply with HIPAA requirements when handling protected health information.

Qualifications

• Minimum of 3 years of medical billing experience required.

• Experience with medical insurance claims processing, claim follow-up, and denial management.

• Knowledge of medical insurance benefits, payer portals, authorizations, and reimbursement policies.

• Experience communicating directly with clients, providers, or medical office staff.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple accounts and priorities independently.

• Strong analytical and problem-solving skills.

• Ability to work independently while maintaining consistent communication with management and team members.

• Comfortable navigating multiple software platforms, payer portals, and remote communication tools.

• Reliable internet connection and a secure, professional home office environment.

Preferred Qualifications:

• Experience with medical billing.

• Familiarity with medical billing for DME, oral appliances, sleep medicine, TMD, Botox or other dental-medical crossover services.

• Experience with medical billing software, clearinghouses, and payer portals.

• AAPC or other relevant medical billing and coding certification is a plus.

Required Residency

This is a remote position. Applicants must currently reside in one of the following approved locations:

• Texas

• Alabama

• Kentucky

• Michigan

• Wisconsin

• Florida

• Louisiana

• Georgia

• North Carolina

Applicants residing outside these locations will not be considered.

Compensation & Benefits

• Full-time employment

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

Why Join Nierman Practice Management?

At Nierman Practice Management, we understand the unique challenges of medical billing for dental practices. Our team works together to provide accurate, efficient, and dependable billing support while helping our clients navigate the complexities of medical insurance.

We value accountability, teamwork, communication, and a commitment to delivering exceptional service. We are looking for professionals who take pride in their work and want to contribute to a supportive, collaborative team.

If you are an experienced medical billing…