Patient Registration Spec

Job Title

New Patient Registration

Responsibilities

New Patient Registration (45%) Entering new patient information into the EHR system. Obtain/verify the correct mailing address, phone numbers, other personal/demographic information, emergency contacts, primary care physician, insurance information, and the person financially responsible for the treatment. Complete insurance registration. Upload images and/or outreach to patients. Receives and posts payments (potential change after implementation of Epic). Maintains close attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies.

Pre-Appointment Insurance Eligibility Checking (45%) Contact insurance companies via online resources or by phone to ensure insurance coverage is active and that our information is correct. Utilize an electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient's services. Provide education to patients regarding insurance benefits and patient liability for services. Contact patients by phone to obtain necessary information regarding registration, billing, and financial responsibility through our pre-registration process.

Assists patients at the time of service with general benefit and financial responsibility inquiries as appropriate.

Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position (10%) Receives complex questions and problems from peers and troubleshoots issues as they arise. Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices, and in-services.

Required Qualifications

High school diploma or GED. 1+ years of work experience in healthcare registration. Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email. Must be able to maintain confidentiality with respect to patient information. Must exhibit a professional and positive image when interacting with patients, departmental staff members, and allied health professionals. Experience with maintaining regular attendance to complete the responsibilities of the position.

Desired

Qualifications

Experience with dental benefits interpretation Experience with dental insurance registration Experience with Axium electronic health record

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Flexible work environment
• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This position is Monday - Friday, 8- 5 pm.

Work Locations

This position is located on-site at 1011 North University Ave. Ann Arbor, MI . This position may be eligible for remote and/or flexible work opportunities at the discretion of the hiring department. Flexible work agreements are reviewed annually and are subject to change, dependent on the business needs of the hiring department, throughout the course of employment.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Final date to receive applications

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting…