Coding Operations Education Consultant WFH

The Coding Operations Education Consultant (Work from Home) is responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education components for Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant serves as a key promoter of Coding Operations and is responsible for setting the tone of Coding Operations as a service organization, continuously seeking to understand, meet, and exceed customer expectations and needs.

The Education Consultant is responsible for assisting in the development and implementation of the Quality Assessment program and ensuring the education program addresses the findings of Quality Assessment reviews.

The Coding Quality Assessment Program must include internal reviews to ensure compliance with national coding guidelines, coding policies and the Company coding policies for complete, accurate and consistent coding which result in appropriate reimbursement and data integrity.

The Education Consultant works with stakeholders to improve the accuracy, integrity and quality of patient data, to ensure minimal variation in coding practices and improve the quality of physician documentation within the body of the medical record to support code assignments. The Education Consultant, in collaboration with the Regional Coding Operations Manager, provides specific and global coding education based on the quality monitoring review findings and trends.

This individual is a contributing member of a cross functional team, which includes division staff, Central Coding Unit (Parallon), practice leadership, business owners, project management, the Physician Service Center, IT&S and others as needed. Additionally, the Education Consultant provides subject matter expertise related to coding, coding challenges/disputes, including effective provider appeals for select inventory. This individual will work closely with these various groups to develop and deploy education strategies that are needed to achieve desired results.

As a subject matter expert and department representative, this individual consistently demonstrates solid project management skills and behaviors, in addition to continually striving to meet and exceed customer expectations.

SUPERVISOR:
Director, Coding Operations Education and Quality and Manager, Coding Quality Review

DUTIES INCLUDE BUT NOT LIMITED TO:

• Participate in the development of strategic coding and HIM communication and education plans which outline the targeted audience, training needs and methods, implementation, and evaluation for.
• Participate in the development of coding content-specific, competency-based, and operational-based communication and education deliverables in conjunction with specific business unit resources and technical experts from the field.
• Participate in the delivery of communication and coding training to various groups, including leadership teams and end-users. Delivery methods may include instructor-led, train-the-trainer, virtual classroom, web-cast, or web-based methodologies.
• Inform the Director of Education and the AVP of any significant issues (e.g., education process issues, payer issues, vendor issues, etc.).
• Inform the Director of Education and the AVP and cross functional teams regarding unique coding documentation payer requirements, significant changes and developments.
• Assist the Director in the maintenance of coding training administration records.
• Analyze training course evaluations, and recommend appropriate action to incorporate feedback.
• Identify and implement process improvements to lower costs and improve service to customers.
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