SNF Billing Specialist; Remote

Position Summary

The Billing Specialist is responsible for performing a variety of complex billing and collections activities related to patient accounts within a Skilled Nursing Facility (SNF) environment. This role audits accounts, ensures accurate billing, manages collections, and collaborates with patients and third-party payors to resolve account balances. This is a remote position with periodic in-office requirements as needed for meetings.

• Audit, process, and maintain patient billing accounts with a high degree of accuracy for three facilities.
• Generate and send billing statements; investigate and resolve account discrepancies.
• Monitor and report on delinquent accounts; initiate and manage collection processes.
• Communicate with Medicare, Medicaid, HMOs, and other third-party payors to ensure timely reimbursement.
• Work directly with patients via phone and, when applicable, virtual channels to address billing questions and collect outstanding balances.
• Establish payment plans and prepare accounts for assignment as needed.
• Maintain accurate documentation and reporting related to billing and collections activities.
• Handle incoming calls related to billing inquiries in a professional and timely manner.

• Minimum of 5+ years of verifiable experience in Skilled Nursing Facility (SNF) billing.
• Strong knowledge of Medicare, Medicaid, and HMO billing processes.
• Proven ability to manage patient account collections and resolve billing issues.
• Excellent communication skills, with the ability to work directly with patients regarding sensitive financial matters.
• Ability to work independently in a remote environment.

• Experience handling high-volume billing and collections.
• Billing and coding certification.