Care Advisor - Remote

Remote

Full time

R-102127

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.

Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care MD by Sharecare, the company’s free AI health app () , helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store () , Google Play () , and the web () .

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Care Linx is looking for a Care Advisor to assist with Care Linx’s Payer Operations line of business. Care Linx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member’s needs change.

This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers.

As a Care Advisor, you are the expert for members and families about all things Care Linx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about Care Linx’s health plan partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home.

If you think there’s alignment with the description above, Care Linx may be the place for you.

• Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in Care Linx’s EHR system
• Work collaboratively and professionally with other team members and teams within Care Linx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Assist in inbound call center as needed

• Effective time management skills and high attention to detail
• Excellent verbal and written communication skills
• Superior organization and multitasking capabilities
• Goal-driven, problem solver
• Comfortable working in a remote environment
• Professional, confident, outgoing demeanor
• Experience working with Microsoft O﬋ce Suite
• Ability to maintain strict confidentiality, and exercise good judgment
• Care Advisors are expected to meet performance goals set forth per Care Linx guidelines
• Additional job duties may be assigned on an as-needed basis

• High school diploma or equivalent, required
• Some college-level…