Senior Regional Support Officer

Senior Regional Support Officer

Based in the NEU South West Region (Exeter, EX2 7FW
). Permanent, full‑time.

• Salary: £58,983 per annum
• Working arrangement:
  Blended – up to 2 days per week working from home, subject to business needs.
• Benefits: 35 days annual leave (plus Christmas closure days) and a defined benefit pension scheme. Salary and benefits pro‑rata for part‑time applicants.

• Manage a regional team of support officers, providing guidance and oversight.
• Assess and allocate casework referrals, acting as an escalation point for complex casework and complaints.
• Deal with escalated issues and complaints, ensuring timely resolution.
• Assist in research on priority issues for the Union regionally, supporting strategic initiatives.
• Conduct casework research, support and management up to a hearing, including personal injury casework.
• Contribute to the overall strength of the Union by engaging and involving members.

• Experience motivating, developing and supporting a team.
• Strong problem‑solving skills, especially with complex casework and complaints.
• Ability to conduct research and provide strategic support.
• Effective communication skills, both written and verbal.

• 35 days annual leave plus Christmas closure days.
• Defined benefit pension scheme.
• Office‑based role with blended working arrangement.
• Salary and benefits pro‑rata for part‑time applicants.

Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid‑day Wednesday 14 January 2026.

We welcome applications from individuals seeking part‑time, job‑share or other flexible working arrangements.

THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE.