Training & Development Manager

Location:

Miami Beach, FL

Work Setting:
On-site only

Schedule:

Full-time, exempt

An established luxury hotel is seeking an experienced Hotel Training and Development Manager to lead employee learning, onboarding and organizational development initiatives. This is a highly visible, hands-on position for a hospitality professional who understands hotel operations and knows how to create training programs that improve employee performance, service delivery and the overall guest experience. This position is fully on-site and is not eligible for hybrid or remote work.

• Lead hotel-wide training and development initiatives aligned with operational goals and service standards.
• Partner with department leaders to identify training needs and address performance or skills gaps.
• Design and facilitate engaging in-person and online training programs.
• Develop training materials, facilitator guides, participant manuals, presentations and other learning resources.
• Manage new-hire orientation, onboarding and employee development programs.
• Evaluate training effectiveness through feedback, participation and performance outcomes.
• Maintain training records and support compliance with federal, state and internal hotel policies.
• Coordinate employee recognition programs, engagement activities and special events.
• Assist the Human Resources team with organizational development initiatives and related projects.
• Communicate effectively across hotel departments and support a multicultural workforce.

• Bachelor's degree in Human Resources, Hospitality Management, Organizational Development, Education or a related field.
• At least three to five years of progressive Human Resources, learning and development or organizational training experience.
• Previous training and development experience within a hotel or hospitality environment is required.
• Proven experience assessing training needs and designing and facilitating employee training programs.
• Strong understanding of adult-learning principles and instructional development.
• Excellent presentation, facilitation, communication and project-management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced hotel environment.
• Strong working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Experience with learning management systems, HRIS platforms and digital training tools.
• Ability to handle employee and organizational information with discretion and confidentiality.
• SHRM or HRCI certification is preferred.
• Bilingual communication skills are strongly preferred.

The ideal candidate is an engaging facilitator and strategic training professional who enjoys being present in hotel operations. This person should be comfortable working with employees at all levels, from frontline team members to department leaders, and must understand the service expectations of a luxury hospitality environment. Candidates whose training experience is exclusively outside the hotel or hospitality industry will not be considered.

This is an operational, on-site hospitality position that may require movement between indoor and outdoor areas, prolonged standing and occasional lifting of up to 30 pounds. Flexibility to work occasional evenings, weekends or holidays may be required based on hotel operations and training needs. Reasonable accommodations may be provided for qualified individuals with disabilities.

This is an opportunity to make a meaningful impact on employee development, service excellence and workplace culture within an established luxury hospitality environment. The selected professional will have the ability to build engaging programs, collaborate with hotel leadership and help employees grow throughout their careers. #_150