IT Operations Centre; ITOC Team Leader, Bluetownonline

IT Operations Centre (ITOC) Team Leader, Bluetownonline

Location: Oxford Road, this university
Salary: £37,694 to £46,049 per annum, depending on relevant experience
Job type: Full Time, Permanent
Closing date: 23/10/2025

Join the heartbeat of IT at this university:
The ITOC sits at the centre of this ecosystem, monitoring system health, safeguarding uptime, and ensuring critical digital services are there when researchers, students and partners need them most.

What we’re looking for:

• Lead, coach and inspire your team to deliver reliable, responsive IT monitoring and support.
• Embed ITIL best practices and ensure standards are met for incident, problem and change management.
• Act as a calm, confident escalation point during critical events, ensuring clear communication and quick resolution.
• Collaborate with experts and partners to optimise monitoring tools, drive automation, and improve service resilience.
• Champion continuous improvement, building a culture that values learning, innovation and teamwork.

Ideal candidate:

• Proven experience leading IT operations or service monitoring teams (preferably in a 24/7 or mission‑critical environment).
• Strong understanding of ITIL frameworks and operational processes such as incident, change and problem management.
• Hands‑on experience with monitoring tools (e.g. Solar Winds, Zabbix, Nagios).
• Familiarity with CMDB management and configuration best practices.

This role isn’t for everyone, it’s probably not for you if:

• You prefer predictability and routine.
• You're not comfortable being on campus and leading your team in person when it counts.
• You find it difficult to balance hands‑on technical work with people leadership.
• You hesitate to make decisions quickly in live operational situations.
• You're looking for a job where you can switch off from the bigger picture.

Why join us?

• Generous annual leave and a strong pension scheme.
• Access to world‑class facilities, wellbeing and development support.
• A diverse, inclusive community that values curiosity, collaboration and ambition.

Please click APPLY to be redirected to our website to complete an application form.