Salesforce Administrator - Freelance, Remote
Dubai, UAE/Dubai
Listed on 2025-10-19
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Magic Global Village, Dubai, United Arab Emirates
Salesforce Administrator - Freelance, RemoteJoin to apply for the Salesforce Administrator - Freelance, Remote role at Magic
About the ClientOur client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.
Whydoes this role exist?
This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.
Impactyou’ll make Help Desk Escalations and Incident Management
- Own and resolve technical support escalations requiring a Salesforce Administrator license
- Triage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed
- Monitor trends, identify recurring issues, and recommend preventive fixes
- Execute data loads and bulk updates using Data Loader and related tools
- Maintain data integrity through validation, deduplication, and audit checks
- Manage roles, profiles, permission sets, page layouts, and record types
- Set up new hires, new teams, and new regions in Salesforce
- Provision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)
- Maintain access controls and deprovisioning in line with security best practices
- Interpret, troubleshoot, and support Salesforce Flows and workflows
- Create and maintain clear documentation for flows/workflows and admin processes
- Assist teammates with flow logic and improvements; contribute to knowledge base articles
- Perform User Acceptance Testing prior to large project rollouts, documenting results
- Conduct proxy testing to validate end-to-end business processes
- Manage and follow through on support tickets with vendors to resolution
- Current Salesforce Administrator certification
- 2+ years of hands‑on Salesforce Administration, including Tier 2 support
- Proven experience with Data Loader and bulk data operations
- Demonstrated proficiency with Salesforce Flows and workflow/process automation
- Experience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR)
- Technical:
Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordination - Operational:
Data hygiene, documentation, UAT planning and execution, and trend analysis to drive prevention - Soft skills:
Analytical problem‑solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamwork
- You thrive in a fast‑paced, service‑oriented environment and take pride in resolving complex issues for internal users
- You balance speed with precision, protecting data quality while delivering timely solutions
- You enjoy partnering with cross‑functional teams, translating business needs into scalable Salesforce solutions
- You are proactive, process‑improvement minded, and comfortable working a consistent Pacific Time schedule
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
- 40 hours per week
- Monday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time)
- $8 per hour
- No benefits package included
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).