Application Analyst - Business Productivity Remote

Application Analyst - Business Productivity

* This position is fully remote/home based. Applications will be accepted from candidates based in the UK.

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. The Application Analyst – Business Productivity will enhance how PLOS internal teams collaborate and work efficiently by optimizing and integrating key productivity tools. This role will focus on maximizing Slack workflows, improving the employee experience in Confluence, and expanding Zoom’s advanced features.

The analyst will also maintain an accurate application catalog, streamline Office and Google Suite interoperability, and support GDPR compliance and identity access management best practices.

The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively. The Application Analyst is responsible for working closely with stakeholders, other Digital team members, and end‑users to refine and prioritise user demands, to support a robust ecosystem of solutions, and to ultimately help the organisation achieve its business goals.

Responsibilities

• Administer and maintain various environments within your designated enterprise applications (e.g. Slack, Salesforce, Confluence, Zoom, Google Suite, O365) including data management, system configuration and security practices
• Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
• Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
• Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
• Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
• Provide end‑user support and administration for all user needs: including user account maintenance, reports, and dashboards.
• Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
• Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
• Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
• Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
• Maintain and enhance relationships with system vendors.
• Uphold a high standard of customer service to all as a representative of the Digital team.
• Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
• Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
• Ensure systems and data are secure in accordance with our cybersecurity policy
• Monitor and evaluate incoming issues, ensure timely follow‑up, and foster a culture of support.
• Functional knowledge of business systems
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
• Results‑driven, capable of balancing multiple high priorities and quickly determining priority
• Customer‑oriented, with the ability to develop and maintain excellent relationships externally and internally
• Excellent troubleshooting, problem‑solving, and analytical skills
• Adept at queries, report writing and presenting findings

• Experienced with administering enterprise systems or platforms. Enterprise application certification(s) a plus
• Experience with administering business productivity platforms, including Slack, Confluence, Zoom, Office 365, and Google Workspace.
• Experience with application integrations, workflow automation, and optimizing user experiences across enterprise tools.
• Familiarity with data privacy and security best practices, including GDPR compliance and identity access…