Product Manager – Audit Remote

Inflo is a fast-paced, agile, and rapidly scaling technology company. Founded in 2015, we have established Inflo as an innovative and impactful tech business, securing a global customer base of high-profile accounting firms and networks.

We are passionate about the accounting profession we serve and focus on driving long-term success, both in our business and those we work with. This has resulted in Inflo’s SaaS platform winning multiple awards, including International Accounting Bulletin’s Accountancy Software of the Year twice, the Queens Award for Innovation and the Boomer Technology & Innovation Visionary award.

Inflo was established by former auditors who were motivated to transform their field and liberate auditors from monotonous, repetitive tasks. Who, after all, is eager to manually input invoice details into Excel?

Our team, a collective of enthusiastic, diverse individuals, operates out of three global locations: the US, the UK, and Australia. Each day, our team significantly contributes to both our business and the evolution of the audit industry.

We maintain an optimal balance, embracing the agility and collaborative spirit of a start‑up, unencumbered by rigid corporate structures, yet with the stability, resources, and professionalism of an established, international company.

Our core values are the essence of our operations:

• Science – We experiment and make decisions based on data over intuition
• Ownership – We empower our people and embrace accountability
• Openness – We share, challenge and embrace feedback, learning from our successes and failures
• Agility – We have a bias for action and iteratively solve problems

Inflo is seeking a Product Manager (P M ) to join our team. The PM will use their direct experience in external audit, and (learned) Inflo product expertise, to add value for all stakeholders both external and internal.

They must understand current and future needs of customers and prospects, advocate for them, and support them through new or complex product matters. They will help steer the vision and long‑term direction of their product domain(s), by iteratively scoping and designing product changes and gathering key feedback on these changes. They will collaborate with all software and service delivery teams, and with the wider business to ensure a well‑informed cohort surrounds the product.

This role is pivotal in enhancing the user experience and quality of audit engagements using our software, and to help ensure continued alignment with industry practices and workflows.

• Understand the current and future requirements of customers, key prospects, and ‘target list’ firms through a combination of outbound and inbound activities, including:
  • Reviewing suggestions, questions and tickets raised direct from users
  • Seeking pre‑release and post‑release feedback
  • Organising workshops, and experimentation such as A/B testing
  • Liaising internally with colleagues and other stakeholders
  • Leveraging data from product usage (using SQL for rich customised data)
  • Leveraging the discovery sessions with target customers
• Identify, directly or via internal teams, any product challenges our customers/prospects are facing and any blockers from getting optimal use our products.
• Support on complex product matters, including providing 2nd line support on escalated support tickets, and triaging bugs/investigations to Product Owners.
• Advocate for customer requirements and propose product enhancements or changes by designing wireframes which ensure accordance with relevant regional standards, workflows, and industry best practice.
• Prepare and maintain release notes and product guidance with clear & timely communication to relevant audiences.
• Own, analyze and monitor key defined metrics for usage of products and take timely action to address any identified issues (and even reaching out to thank promoters). Key metrics include:
  • NPS score for customers
  • # support tickets per # engagements
• Collaborate with the Audit Implementation Services (AIS) team to review and monitor the learning and development approach and materials they develop and use, specifically to ensure accuracy on product…