Engineering Manager, Business Systems - Remote; to GMT​/Dublin

Engineering Manager, Business Systems - Remote (to GMT +2) / Dublin

Join to apply for the Engineering Manager, Business Systems - Remote (to GMT +2) / Dublin role at Phorest Software.

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in‑salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200 k online bookings per month and over 150 custom built white‑label native apps.

We’re looking for an Engineering Manager to lead our Business Systems team within the Foundations pillar s is an exciting time to join, as we advance one of our key strategic imperatives – enhancing our business systems to enable Phorest to scale with greater operational excellence. This team builds the internal systems, data flows, and automation that power our operational excellence — from customer onboarding to billing and beyond.

Your mission: enable scale not through headcount, but through smarter systems and automation. You’ll lead a team that builds tools and integrations connecting Phorest’s internal and customer‑facing systems, laying the foundation for scalable, data‑driven growth, reducing manual work and improving the quality and consistency of our operational processes.

This role is ideal for an experienced engineering leader who thrives at the intersection of technology, operations, and business process improvement. You’ll collaborate closely with our Customer Experience, Finance, and Commercial teams to streamline workflows, improve data accuracy, and ensure our systems scale with the company’s growth.

• Lead & Develop the Team: Manage and mentor a team of backend and systems engineers focused on building and maintaining internal systems and integrations. Create an environment of continuous learning, accountability, and collaboration. Support career growth through clear expectations, feedback, and coaching.
• Drive System & Process Improvement: Lead development of scalable internal tools and integrations that improve how Phorest operates day‑to‑day. Partner with cross‑functional stakeholders (Operations, CX, Finance, Product) to identify bottlenecks and opportunities for automation. Translate business problems into technical solutions that reduce manual work, improve data accuracy, and increase visibility.
• Provide Technical Leadership: Guide architectural and technical decisions, ensuring systems are robust, maintainable, and scalable. Stay hands‑on enough to understand the team’s challenges and unblock where needed (around 30–40% of your time). Promote best practices in code quality, testing, observability, and security.
• Balance Short‑ and Long‑Term Impact: Help the team balance immediate operational needs with longer‑term system improvements. Define success metrics for internal tooling and system changes, ensuring measurable business outcomes. Collaborate with your Product Manager to prioritise initiatives that move the needle.
• Foster Cross‑Functional
  
  Collaboration:
  
  Act as a trusted partner to regional and functional leaders, ensuring technical solutions align with business objectives. Communicate clearly with both technical and non‑technical stakeholders, creating shared understanding of priorities and trade‑offs.
• Build for Scale & Reliability: Ensure internal tooling, data pipelines, and integrations can scale in line with Phorest’s growth. Drive standardisation, reducing system fragility and improving operational…