Remote Technical Support Specialist
Singapore, Singapore
Listed on 2025-11-29
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IT/Tech
Technical Support, HelpDesk/Support
Job Summary
Houston Skilled Consultancy is seeking a highly motivated and tech-savvy Remote Technical Support Specialist to join our Singapore team. This role involves providing exceptional technical assistance to clients and customers, resolving software and hardware issues efficiently, and ensuring a seamless user experience. We offer full training, making this position ideal for individuals eager to grow their career in technical support and IT services.
The ideal candidate is a proactive problem solver, an effective communicator, and someone who thrives in a fast-paced, remote environment.
Key Responsibilities- Provide first-line technical support via phone, email, and live chat for clients and end-users.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Document technical problems and solutions in internal systems accurately.
- Escalate complex issues to senior technical teams when necessary.
- Assist in onboarding and guiding clients through product setup and configuration.
- Maintain knowledge of current technologies, software updates, and best practices.
- Collaborate with cross-functional teams to improve support processes and user experience.
- Ensure all interactions meet company standards for professionalism and quality.
- Strong understanding of computer systems, networks, and software applications.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Ability to work independently in a remote environment while managing priorities effectively.
- Customer-focused mindset with a professional and patient demeanor.
- Familiarity with troubleshooting tools, remote support software, and ticketing systems.
- Previous experience in technical support, IT helpdesk, or customer support is preferred but not mandatory.
- Experience working remotely or in a virtual team environment is an advantage.
- Familiarity with Singapore’s technical landscape and common business software is a plus.
- Full-time, flexible remote schedule.
- May include rotational shifts to cover different client time zones.
- Singapore-based candidates preferred due to local timing coordination.
- Strong organizational and multitasking skills.
- Ability to handle multiple support requests efficiently.
- Continuous learning attitude to keep up with evolving technologies.
- Empathy and patience when assisting users with technical difficulties.
- Strong teamwork and collaboration skills, even in a remote setting.
- Comprehensive training provided to ensure your success in the role.
- Competitive salary and performance-based incentives.
- Work-from-home flexibility with full remote support infrastructure.
- Opportunities for career advancement in technical and customer support roles.
- Health, wellness, and professional development programs.
At Houston Skilled Consultancy, we prioritize growth, learning, and employee well-being. By joining our team, you will:
- Work in a dynamic, supportive, and inclusive remote environment.
- Gain exposure to global clients and advanced technical systems.
- Develop your technical and customer service skills through hands-on experience and structured training.
- Be part of a forward-thinking company that values innovation, collaboration, and employee development.
Interested candidates are invited to submit their resume along with a cover letter highlighting relevant skills and experience to us with the subject line:
Remote Technical Support Specialist – Singapore Application.
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview and training schedule.
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