IT Support Technician

Full-time London Services / Service Companies Job-

The BRVZ organisation is the central service provider for one of the most prominent construction companies in Europe. With the competence, innovative strength, and motivation of our employees, we support STRABAG as an integral part of the overall organization.

• Proven experience:
  
  At least 3 years in a 1st Line IT Support role, delivering excellent technical assistance.
• Strong technical foundation:
  Expertise in Microsoft Windows 11 and Microsoft 365 environments.
• IT Service Management know-how:
  Hands‑on experience with ITSM tools for efficient ticket handling and workflow.
• Device management skills:
  Familiarity with SCCM for device builds and application deployment.
• Mobile device management:
  Experience managing and supporting mobile platforms.
• End‑user support excellence:
  Skilled in troubleshooting desktops, laptops, and other computing devices.
• Continuous learner:
  Proactive in keeping up to date with emerging technologies and best practices.
• Organized and methodical:
  Strong organisational skills with a structured approach to tasks.
• Planning and analytical ability:
  Good planning skills coupled with solid numeracy.
• Cloud awareness:
  Basic understanding of Microsoft Azure services.
• Networking fundamentals:
  Knowledge of network topologies and routing principles.
• Certifications:
  
  CompTIA A+, ITIL Foundation (desirable).

Are you an IT Support Technician eager to grow, learn, and make an impact? Do you have a passion for technology and an interest in the dynamic world of construction? If you’re confident, ambitious, and thrive on challenges, this is the opportunity you’ve been waiting for! Join us as an IT Technician and become a key player in strengthening and shaping the future of our IT Team within BRVZ London, right in the heart of central London.

You’ll be at the forefront of innovation, supporting a team that values progress, collaboration, and your professional development:

• Monitoring, managing & maintaining core IT equipment within the Strabag UK.
• Resolving level 1 issues/requests with networks and other systems; acting as single point of contact.
• Providing technical assistance for questions and problems to end users.
• Stock control and ordering for projects, business units and maintaining assets in the Asset Management System.
• Writing, editing and revising manuals for new and updated software and hardware.
• Managing the escalation process efficiently, ensuring 2nd level or supplier is provided with relevant information and making sure SLAs are met.
• New starters – ensure that the relevant equipment and relevant accounts for new starters are available and prepared in time as part of their on‑boarding process.
• User management (creation/deletion of user accounts across several systems for joiners/leavers).
• Visiting project sites when required to set up IT equipment & ensure that all IT site setups are consistent & to the required standard.
• Ensuring that the IT Helpdesk ticketing process is followed through from creating a ticket for every task undertaken to closure at the required standard.
• Ensuring that any technical maintenance plans are followed, and affected users are informed in a timely manner.

• You can expect interesting tasks, working in dynamic teams, exciting projects and practice‑oriented training and development. In addition, we offer you the option of working from home.
• You will have the unique opportunity to benefit from the diverse experience of a globally active group.
• Competitive salary package including medical insurance, life & accident cover, cycle‑to‑work scheme and additional benefits. You will participate in the discretionary corporate bonus scheme – to recognise exceptional performance. Along with this you’ll benefit from 25 days annual holiday (plus bank holidays).
• Please note:
  
  All applicants are requested to ensure that they can demonstrate their right to work in the UK.