Product Manager - Agentic AI
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2025-12-04
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IT/Tech
AI Engineer
Job Overview
We are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team of 500 Unifones is dedicated to delivering the best possible experience to 5000+ customer‑centric companies. We encourage creativity and new ideas in a fun, collaborative environment.
About the RoleAs an AI Product Manager, you will lead the evolution of our CX platform into a fully Agentic, AI‑native experience. You will define the vision, strategy, and execution of next‑generation agentic capabilities that elevate how businesses engage with customers and operate at the intersection of GenAI, LLMs, autonomous agent design, and real‑world CX challenges.
Responsibilities- Own the roadmap and strategy for Unifonic’s Agentic AI portfolio from ideation to launch to ongoing iteration.
- Build and scale AI‑driven autonomous agents that handle customer support, sales outreach, workflow execution, and insight generation across voice, chat, and omnichannel interactions.
- Translate complex customer use cases into intelligent, reliable agentic workflows powered by the latest GenAI and LLM advancements.
- Define and shape core agentic capabilities: memory, reasoning, planning, tool usage, action execution, evaluation loops, and multi‑agent coordination.
- Partner closely with Engineering, Data Science, and Design to deliver high‑impact features at speed and quality.
- Work with Marketing and Sales to craft differentiated positioning, messaging, and go‑to‑market strategies for AI‑native CX solutions.
- Explore emerging technologies, including LLM frameworks, RAG systems, vector search, orchestration engines, agent toolkits, and copilots to inform product direction continuously.
- Own measurable outcomes: adoption, retention, satisfaction, activation rates, and tangible business value.
- 5+ years of product management experience, including 2+ years building AI/ML, GenAI, or automation products.
- Demonstrated experience working with agent‑based systems, copilots, workflows, or automation platforms.
- Technical fluency, comfortable discussing LLM architecture, embeddings, fine‑tuning, RAG, tool‑calling, and APIs with engineering teams.
- A builder and problem‑solver who thrives in ambiguity, moves fast, and excels at taking AI products from concept to shipped reality.
- Proven success launching AI‑powered or highly technical products in high‑growth or startup‑like environments.
- Exceptional communication skills, with the ability to align executives, engineers, and customers around a shared vision.
- A strong sense of ownership and passion for applying AI to transform customer experiences and enterprise workflows.
- Competitive salary and bonus.
- Unifonic share scheme.
- 30 holiday days after the first anniversary.
- Your birthday off.
- Up to 25 days per year working from anywhere in the world.
- Paid leave for new parents.
- Linked In Learning license.
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Product Management and Marketing
Location:
Riyadh, Saudi Arabia
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