Customer Success Manager

Location: Derbyshire
Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role:

Travel to customer sites across the UK
Install company hardware where required (tablets, tablet scanners, etc.)
Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
Deliver hands-on training to mechanics, workshop managers, office staff, and drivers
Ensure the customer is fully operational before leaving site
Provide go-live day and post support
Gather feedback and relay it directly to the development team
Support customers in the first month post-installation with practical guidance
This role suits someone who prefers:

Working from home
Being on the road
Practical hands-on work
Training people
Seeing customers successfully adopt and use the system
High-energy environments like workshops, depots, and transport yards

About you:

Very confident in face-to-face customer environments
Strong SaaS onboarding experience (can be trained)
Ability to train end users with varied technical ability
Problem-solving mindset
Not management-focused - purely delivery-focused but self managed
Full UK driving licence (essential due to site travel)

Additional Information/Benefits:

Competitive base salary in line with skills and experience
Bonus on each customer success
Quarterly company team bonus
Commission on upsells, sole demos and setups etc