Technical Support Specialist

About the job Technical Support Specialist
About the Job

Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a detail-oriented and customer-focused Technical Support Specialist to join their team on a full-time remote basis.

• 💻 Provide timely technical assistance and support to customers via chat, email, or phone
• 🔧 Diagnose, troubleshoot, and resolve hardware, software, and network issues
• 🗂️ Document technical issues, resolutions, and customer interactions in the ticketing system
• 🎯 Escalate complex cases to higher-level support or engineering teams when necessary
• 📚 Guide customers through step-by-step solutions and provide clear instructions to resolve problems
• ⚙️ Collaborate with product, engineering, and QA teams to report recurring issues and suggest improvements
• 🤝 Deliver exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach
• 📈 Stay updated with product knowledge, new features, and industry best practices to provide accurate support

• 💬 Minimum 2 years of experience in technical support, helpdesk, or IT support role
• 🖥️ Strong understanding of computer systems, mobile devices, software applications, and networking fundamentals
• 📊 Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, or similar)
• 🗣️ Excellent communication skills with the ability to explain technical issues clearly to non-technical users
• ⚡ Strong problem-solving skills with a proactive and analytical mindset
• ⏱️ Ability to multitask, prioritize, and manage time effectively under pressure
• 🌟 Positive, customer-first attitude with a focus on delivering solutions
• 🌍 100% Remote Role (Work from anywhere)
• 💵 Competitive Salary in USD
• 🤝 Work with a collaborative and supportive international team