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Remote Nabestaanden Klantreis Expert/Service Designer
Remote / Online - Candidates ideally in
3500, Utrecht, Utrecht, Netherlands
Listed on 2025-12-11
3500, Utrecht, Utrecht, Netherlands
Listing for:
Blnks
Remote/Work from Home
position Listed on 2025-12-11
Job specializations:
-
IT/Tech
IT Consultant, CRM System
Job Description & How to Apply Below
Een organisatie binnen de publieke sector is op zoek naar een Customer Journey Expert. Je werkt aan het optimaliseren van de dienstverlening richting nabestaanden. Dit houdt in dat je verbeteringen implementeert op basis van klantinzichten, interne processen optimaliseert en experimenten coördineert. Vereist is een hbo-opleiding en minimaal 5 jaar ervaring in customer journey mapping en service design, evenals ervaring in complexe organisaties.
Deze rol biedt een 12 maanden contract met optie op verlenging.
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