Remote IT Incident Response Lead

Company Overview

Fusion Tek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight‑knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid‑sized businesses since 2007. We’re also rapidly growing and looking for top‑tier candidates who share our four core values:

• Team players, collectively working towards a common goal
• Growth mindset, focused on the success of coworkers, clients, and the company
• Honest and transparent approach that always puts our clients first
• Ownership of work, seeing it through to completion
• Execution quickly and precisely, both internally and externally

ZAR/yr - ZAR1,/yr

2:00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

As an Incident Response Technical Lead, you will provide excellence in high‑touch technical management for incident response projects. This includes frequent technical and non‑technical updates with stakeholders, translating technology to non‑technical clients, and serving as an escalation point and subject‑matter expert.

• Focused on technical management of incident response recovery efforts from start to finish, including initial mobilization, assignment, and management of technical work streams, and frequent client and vendor communication.
• Incident response projects often begin over a weekend or outside of traditional business hours, so you will manage critical recovery opportunities during those times to lessen client impact.
• Use our ticketing system to document, track, and escalates project tasks and tickets; update our documentation platform to keep everything current.
• Serve as an escalation point on technical questions from other engineers and the client.
• Work with a team of intelligent people to deliver world‑class service to our clients.

• Excellent comprehension and communication in English.
• Previous experience leading a technical team.
• Knowledge of Office 365 / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting (VLANs, routing, subnetting, packet captures).
• Broad understanding of how operating systems work.
• Advanced OS troubleshooting (boot issues, corruption of profiles, OS files).
• Comfortable working in different OSs, both CLI and GUI.
• SQL database knowledge is a plus.
• Advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes).
• Experience troubleshooting ingress/egress issues.
• Knowledge of diverse firewall UIs (Sonic Wall, Meraki, Forti Gate, Cisco, Watch Guard, etc.).
• Strong system architecture comprehension (e.g., how servers function).
• Understanding of network and system performance elements.
• Time‑management skills are crucial.
• Superb verbal and written communication skills.
• Demonstrated skillset through industry certifications or a plan to obtain them.
• Previous recovery/remediation experience is a plus.
• Experience with a ticketing system;
  Autotask experience is a plus.

• 💰 Competitive salary: R800,000 - R1,000,000 per year.
• 🎯 Quarterly bonus eligibility to reward performance.
• 🏥 Comprehensive benefits package.
• 🎉 Paid time off and leave policies in line with South African standards.
• 📚 Educational reimbursement for certification exams and access to company‑supplied training resources.
• 🤝 Team culture:
  Fun events and opportunities to connect with colleagues.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

Midrand, Gauteng, South Africa (Johannesburg Metropolitan Area)