Senior User Researcher

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Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design‑led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design‑led approach to service delivery.

Senior User Researchers are experienced practitioners who work with UCD colleagues and other professions. They collaborate with data & tech teams to understand challenges people face when using public services, conducting user research with qualitative and quantitative methodologies to inform end‑to‑end design.

• Acts as the research subject‑matter expert on a multidisciplinary team, facilitating the end‑to‑end research process.
• Scopes the focus of research so everyone involved has a shared understanding of success.
• Selects appropriate qualitative/quantitative research methods.
• Works as a solo researcher within a multidisciplinary team on client deliveries.
• Advocates for user research within project delivery and with stakeholders.
• Plans research that informs the design of public services that are helpful, usable and successful.
• Applies a range of methods to analyse research data and synthesise findings.
• Creates compelling and actionable insights suited to the research development phase.
• Identifies key project stakeholders, builds relationships and keeps them updated on progress.
• Presents findings in ‘show & tell’ sessions and key meetings to project delivery team and stakeholders.
• Analyzes and interprets research findings so teams can confirm or challenge understandings of problems and ideas.
• Advocates for teams to make decisions based on research findings.

• Experienced in user‑centred, lean and agile research methodologies including usability testing, contextual enquiry, rapid research, measurable and evaluative research, accessibility and inclusive design.
• Understands and adheres to Made Tech’s research standards, the MRS code of practice and GDPR.
• Provides clear and informative communications with research participants, including sharing GDPR policies.

• Supports the hiring and onboarding of researchers.
• Helps define Made Tech design principles.
• Represents the community publicly and internally.
• Contributes to communities of practice by discussing, sharing suggestions, approaches and best practice.
• Takes a proactive approach to learning new research methods and shares knowledge with the UR community.
• Proactively seeks feedback on own work and gives constructive feedback to colleagues.
• Desirable:
  Skills in either Service Design, Content Design, Interaction design.

• Delivery of good public services for users with clients.
• Case studies of how to design and deliver good public services and outcomes.
• Growth and happiness of the UCD community at Made Tech.

• 30 days Holiday – 30 days of paid annual leave plus bank holidays.
• Flexible Working Hours – flexible hours.
• Flexible Parental Leave – flexible parental leave options.
• Remote Working – part‑time remote working available.
• Paid Counseling – paid counselling, financial and legal advice.
• Additional benefits include Smart Tech scheme, Cycle to work scheme, individual benefits allowance.

If successful, you will be required to undertake an SC clearance.

Mid‑Senior level

Full‑time

Consulting

IT Services and IT Consulting

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Location:

Manchester, England, United Kingdom