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Dynamics NAV/BC Support Consultant - Remote
Remote / Online - Candidates ideally in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2025-12-15
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for:
Zenith Training
Full Time, Remote/Work from Home
position Listed on 2025-12-15
Job specializations:
-
IT/Tech
IT Consultant, Technical Support, Cloud Computing, IT Support
Job Description & How to Apply Below
Location: Newcastle upon Tyne
Location:
UK (Home Based)
Salary:
Up to £45k per annum + Excellent Benefits
Are you an experienced Dynamics NAV/BC Support Consultant looking for your next challenge? We are working with a leading Microsoft Partner to recruit a talented individual to join their growing team. This is an exciting opportunity to work with a business that is passionate about delivering exceptional service and investing in its people.
About the Role
As a Dynamics NAV/BC Support Consultant, you will provide support to customers and internal teams across a range of Microsoft Dynamics NAV/BC products, including third-party add-ons. You’ll play a key role in resolving support queries, managing cases, and delivering short implementations for ISV solutions such as Jet Reports and Continia.
This is a hybrid role combining technical support with consultancy, offering variety and the chance to work on interesting projects.
Key Responsibilities
* Respond to and resolve NAV/BC support queries via phone, email, and remote access.
* Manage and prioritise support cases to meet SLA targets.
* Analyse problems, investigate data, and propose solutions.
* Attend project handover meetings to ensure smooth transitions to support.
* Deliver consultancy for ISV installs (Jet/Continia) and manage CaaS Wave Releases.
* Promote best practices and continuous improvement within the team.
Skills & Experience
* Strong experience with Microsoft Dynamics NAV/BC (essential).
* MB-800 certification (advantageous).
* Background in a Microsoft Partner environment preferred.
* Experience implementing Jet Reports and Continia solutions.
* Familiarity with ISVs such as Spindle, Dime Scheduler, Zetadocs.
* Knowledge of Microsoft SQL Server and maintenance plans.
* Excellent communication skills and customer-focused approach.
* Ability to analyse issues, identify root causes, and deliver outcomes.
Benefits
* 25 days annual leave + public holidays (increasing with service).
* Company bonus scheme.
* Life assurance (4x salary).
* Contributory pension scheme.
* Healthcare and cash plan.
* Electric vehicle salary sacrifice scheme.
* Cycle to work scheme.
* Paid CSR days.
* Enhanced maternity/paternity pay.
* Employee recognition and long-service rewards
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