Consultant, Technical Support, IT​/Tech

Location: Sawston

Consultant

Salary: £30,000 to £40,000 depending on experience

Location:

Hybrid – client-site onboarding, home working and office-based in Pampisford

Role Type:
Permanent

A growing UK-based software company is looking for a Consultant to join its customer delivery team. The business develops cloud-based software that helps professional services organisations work more efficiently.

This is a hands-on, customer-facing role focused on onboarding new clients, migrating existing customers to new platforms and ensuring long-term success through best-practice guidance and process optimisation.

The Role

The Consultant plays a key role in customer success and business growth. You will lead software implementations, deliver training, manage migrations and act as a trusted advisor throughout the customer journey. You will also represent the voice of the customer internally, working closely with Product, Support, Customer Success and Sales teams to ensure a smooth and consistent experience.

The role includes time spent on-site with clients for onboarding, alongside home and office-based working.

Key Responsibilities

• Lead customer onboarding from kickoff to go-live

• Manage customer migrations to new software platforms

• Deliver engaging training sessions both remotely and in person

• Build strong, trusted relationships with customers

• Provide best-practice advice to improve processes and system usage

• Translate complex challenges into clear, structured solutions

• Act as a customer advocate, sharing feedback and improvement ideas internally

• Collaborate across teams to ensure seamless handovers and customer satisfaction

• Manage your own workload, documentation and deadlines

About You

• Customer-focused with a genuine desire to deliver great outcomes

• Confident, professional and comfortable working directly with clients

• Excellent communicator, able to simplify complex topics

• Well organised and able to manage multiple priorities

• Proactive, curious and keen to continuously improve

• Comfortable working in a fast-paced environment

• Happy working both on-site and remotely

Desirable

• Experience with SaaS or cloud-based software

• Knowledge of SQL or relational databases

• Ability to work with data sets or automation tools

• Experience delivering customer-facing projects or implementations

• Background in professional services environments

What’s on Offer

• Salary circa £30,000–£40,000 depending on experience

• Hybrid working model with client-site, home and office-based work

• Supportive, collaborative team environment

• Opportunity to make a real impact on customer success

• Strong development and progression opportunities

If you are interested in the role of Consultant and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on (phone number removed) or email (url removed)

If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion.

Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity