Senior Technical Customer Success Manager - EAST
Singapore
Listed on 2025-12-17
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IT/Tech
IT Support, Technical Support
Senior Technical Customer Success Manager - EAST
Remote – United States
What We’re BuildingHoneycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like Hello Fresh, Slack, Launch Darkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
HowWe Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1.
What you’ll do in the role- Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb.
- Own the post‑sales relationship for a portfolio of accounts based in the East Coast Region.
- Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities. Build and grow relationships with senior stakeholders
, technical champions, and executive sponsors to drive adoption, retention, and advocacy. - Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion. Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team.
- Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation.
- Contribute to high‑quality customer‑facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience.
- Stay informed on industry trends in observability, cloud‑native development, and Open Telemetry, and advise customers on how to align their practices.
- Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region.
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments.
- Proven track record of influencing business decisions and building consensus across technical and non‑technical stakeholders.
- Experience working with Enterprise customers in complex, cross‑functional environments.
- Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa.
- Organized, detail‑oriented, and capable of managing multiple customer relationships with a high degree of empathy and care.
- Comfortable working in fast‑paced, startup‑like environments and contributing to process development and continuous improvement.
- Experience in observability, APM, monitoring, or Dev Ops platforms.
- Based in EST or CST.
- Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics).
- Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors).
$170,000 - $200,000 USD (Base + Commission)
What you’ll get when you join the Hive- A stake in our success – generous equity with an employee‑friendly stock program.
- Transparent pay based on experience.
- Unlimited PTO and paid sabbatical.
- Remote‑first mindset and culture.
- Home office, co‑working, and internet stipend.
- Full benefits coverage for employees, with additional coverage available for dependents.
- Up to 16 weeks of paid parental leave.
- Annual development allowance.
- And much more…
Please note we cannot currently sponsor or support visa transfers at this time. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Diversity & AccommodationsWe’re committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and…
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