Senior ServiceNow Consultant

Senior Service Now Consultant (Fully Remote)
Permanent / Full-Time
Core Focus: ITSM, ITOM, and Platform Architecture

The Role
We are looking for a hands-on Service Now Consultant to drive the evolution of our platform. We don’t just need someone to manage tickets; we need a builder who understands the "under the hood" mechanics of Service Now and can translate complex business requirements into elegant, scalable technical solutions.
You will have total autonomy to work from home, with the support of our team remotely with in-person meet ups available.

Key Responsibilities
End-to-End Implementation:
Lead the design, configuration, and deployment of Service Now modules (specifically ITSM and ITOM).
Hands-on Development:
Writing clean, performant JavaScript, developing Service Portals, and creating sophisticated Workflows/Flow Designers.
CMDB & Discovery: (High Priority) Owning the health of the CMDB. Configuring Discovery schedules, Service Mapping, and ensuring our infrastructure data (including Data Centre assets) is 100% accurate.
Integrations:
Building and maintaining robust integrations using Integration Hub, Spoke, and REST/SOAP APIs to connect Service Now with tools like Flexera, SCCM, and Azure.
Platform Governance:
Managing clones, upgrades (keeping us on the "N-1" path), and ensuring best-practice development to minimize technical debt.

Technical Requirements

Experience:

4+ years of Service Now consultancy or high-level administration experience.

Certifications:

Certified System Administrator (CSA) is a must. Certified Implementation Specialist (CIS) in ITSM or Discovery is highly preferred.
Scripting:
Expert-level JavaScript (Glide API) and experience with HTML/CSS for Portal work.
ITOM Knowledge:
Proven experience with Discovery, MID Servers, and Service Mapping—essential for our infrastructure-heavy environment.
Consultative Mindset:
The ability to tell a stakeholder "no" (and explain why a different out-of-the-box approach is better for long-term stability).Why Join Us?
Truly Remote:
No "mandatory office days." We trust you to deliver from your home office.
Modern Tooling:
We are committed to staying current with the latest Service Now releases (Washington/Xanadu).

How to Apply

If you’re a Service Now pro who loves building great products and hates unnecessary commutes, let's talk.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability.

We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity