Technical Support Team Member

Please do not apply unless you are fluent in FRENCH or DUTCH *
* Hours:

37.5 hours per week, Mon-Fri
Ranson Barnes Recruitment Ltd are delighted to be working again with this fast-growing, award-winning technology services company whose clients range of well-known retail and commercial brands. Due to continued business growth, they are expanding their Technical Support team and are looking for a motivated, customer-focused individual to join them.
Role Summary
The Technical Support Analyst will provide first-line technical support to clients, handling incoming support requests via phone and ticketing systems. You will proactively troubleshoot technical issues, resolve problems efficiently, and identify root causes while maintaining a high standard of service.
This role is ideal for someone seeking their first helpdesk position and looking to build a long-term career in IT and technical support.

Key Responsibilities

* Provide direct technical support to clients via phone and ticketing system

* Troubleshoot hardware and software issues remotely

* Resolve incidents and service requests within agreed SLAs

* Accurately log, track, and update support tickets

* Identify recurring issues and assist with root cause analysis

* Communicate clearly and professionally with clients in French or Dutch, as well as English

* Follow documented processes and contribute to service improvements
Skills & Experience

* Fluency in French or Dutch (spoken and written) is essential

* Good understanding of remote support desk environments

* Knowledge of PC hardware configuration and troubleshooting

* Experience managing Windows operating systems (XP through Windows 7 or higher)

* Strong attention to detail with a quality-focused mindset

* Friendly, professional manner with excellent written and verbal communication skills

* Genuine interest and passion for digital technology
Full training will be provided on internal systems, hardware, configurations, and processes.
Benefits

* Bonus scheme

* Company pension

* Casual dress

* Company events

* On-site parking

* Work from home options (after 8 weeks)
If you’re interested in learning more about this opportunity, please get in touch or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance