Solutions And Implementation Manager

A fantastic opportunity has arisen with a market-leading, international e-commerce and logistics organisation for an experienced Solutions and Implementation Manager to join their high-performing projects and solutions team. This role offers the chance to take ownership of complex, end-to-end solution implementations within a fast-moving, cross-border environment.

• Hours: Full-time, flexible working
• Type: Permanent
• Location: Remote / or access to London Heathrow facility

• Lead the design and delivery of bespoke, end-to-end logistics solutions, covering customs clearance, linehaul, warehousing and last-mile delivery
• Scope new solution components, translating commercial and operational requirements into clear, deliverable designs
• Own multiple high-profile implementations and product launches, including new partners, carriers and operational locations
• Manage projects from initial scoping through to go-live and hyper-care, ensuring timelines, budgets and quality standards are met
• Act as the central point of coordination between IT, operations, quality teams, suppliers and clients
• Produce clear solution documentation and technical specifications
• Lead implementation calls, manage risks and resolve issues during delivery and post-launch
• Support business change initiatives and contribute to process improvement and best-practice frameworks
• Provide mentoring and guidance to project and delivery teams where required

• Proven experience delivering solution design and implementation within a cross-border e-commerce or logistics environment
• Strong understanding of customs, international logistics, carrier integration and operational workflows
• Demonstrable experience managing large-scale, business-wide implementations
• Confident leading cross-functional and geographically dispersed teams
• Strong stakeholder management and communication skills, with the ability to document and present complex solutions clearly
• Comfortable working closely with IT teams to translate business requirements into technical delivery

• Salary £50,000 - £60,000 (dependent on experience)
• Remote working with flexibility

If this Solutions and Implementation Manager role sounds of interest, please apply online now!