More jobs:
IT Help Desk Specialist — Office 365 & Network
Remote / Online - Candidates ideally in
Singapore
Listed on 2025-12-20
Singapore
Listing for:
WSH EXPERTS PTE. LTD.
Remote/Work from Home
position Listed on 2025-12-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Install other 3‑party applications upon request
- CCIS web case assignments and Tebs i‑Track ticketing, BC Ticketing, HRiQ Ticketing, etc.
- Making support request to issues related to Microsoft Office 365 platform.
- Microsoft Office Apps Issues, e.g. One Drive access issues, etc.
- Escalation to L2 Support
- Fortigate Maintenance and Support e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
- Meraki Device Admin, device whitelisting, blacklisting, etc.
- Sophos Central Admin, Device and user group assignment, etc.
- Ruckus Admin, reset Ruckus APs, adjust settings, etc.
- Daily Firewall Security Checks Report
- Daily Helpdesk Ticket Report
- Weekly Helpdesk Ticket Report
- Monthly Helpdesk Ticket Report
- Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff
- Yearly User Licensing Report
- Ad‑hoc request e.g. Office 365 User List and Information, User Access Management Report.
- Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk)
- Monthly Resolution Time Report (Time it takes to resolve an issue)
Monday to Friday : 8.30 AM to 6.00 PM
Saturday : 08.30 AM to 1.00 PM ( Work from Home )
Working location51 Kee Sun Ave, Singapore 457056
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