Senior Solutions Architect

Are you ready to shape the future of enterprise transformation? We're seeking an experienced and visionary Service Now CTA-certified Senior Solution Architect to join our dynamic UK Service Now Practice. As a Service Now Elite Partner, Sopra Steria offers you the chance to lead the design and delivery of cutting‑edge solutions that redefine what's possible on the Now Platform. In this strategic leadership role, you'll shape the growth of our practice while delivering exceptional outcomes for clients operating in complex, enterprise‑scale environments.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. While the majority of your time will be spent working from home, this role is hybrid and there would be travel ad‑hoc to our head office in Hemel Hempstead as well as various Sopra Steria and client sites.

• Shape Platform Strategy:
  Define enterprise‑wide adoption strategies aligned with business objectives and architectural principles.
• Lead Solution Design:
  Translate complex requirements into scalable, secure, and innovative Service Now solutions.
• Exploit Emerging Tech:
  Harness Generative AI, automation, and machine learning to deliver transformative outcomes.
• Architect for Scale:
  Design robust solutions for enterprise‑scale environments, ensuring performance, security, and compliance.
• Drive Best Practice:
  Establish and promote Service Now standards to streamline delivery and enhance quality.
• Provide Technical Leadership:
  Guide senior developers and project teams to ensure technical excellence and strategic alignment.
• Support Pre‑Sales:
  Develop compelling solution propositions and present them confidently to prospective clients.
• Evangelise the Platform:
  Champion Service Now's capabilities internally and externally, showcasing its value.
• Ensure Security & Compliance:
  Architect solutions that meet stringent regulatory and security requirements.

• Certified Technical Architect (CTA)
• Certified System Administrator (CSA). Certified Application Developer (CAD)
• Any two Certified Implementation Specialist (CIS) certifications (e.g., ITSM, CSM, HR, ITOM).
• Service Now implementation experience, including solution design and leadership in large‑scale or secure environments.
• Proven ability to translate complex business needs into innovative Service Now solutions
• Strong understanding of enterprise architecture and how platforms interact to deliver integrated, business‑aligned solutions.
• Experience designing and delivering solutions that scale effectively in complex, multi‑stakeholder environments.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please apply, we'd love to hear from you! Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.

So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

With a long history of delivering transformation, we've developed a market‑leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.