IT Manager

IT Service Manager – Luxury Cruise Liner
(3-Month Rotational Overseas Work | Multiple New Hires Due to Expansion)

TAX-FREE | All Living Expenses Covered When Working Away

Our client is experiencing a period of rapid, exciting growth – expanding their luxury cruise fleet and investing heavily in next-generation onboard technology. As part of this expansion, they are creating several new IT Service Manager positions to strengthen IT service delivery and support a growing global operation.

This is a unique opportunity to join a world-class cruise brand at a pivotal time, playing a key role in shaping how technology underpins the guest and crew experience across new and existing ships. You’ll work on a three-month rotational overseas assignment, leading IT operations onboard and driving continuous improvement as the company scales.

Why This Role Is Different

* Newly created roles driven by strong business growth and fleet expansion

* All living expenses covered while working overseas

* Chance to travel the world while growing your IT leadership career

* Join a prestigious, multicultural organisation on an ambitious digital journey

What You’ll Do

* Service Management & Delivery:
Own IT service operations onboard, ensuring high availability, performance and seamless digital experiences for guests and crew across a growing fleet.

* Stakeholder Engagement:
Act as the primary IT contact for senior leadership, department heads and external vendors, aligning IT services with evolving business demands.

* IT Strategy & Continuous Improvement:
Shape and execute IT service strategies that support expansion, minimise downtime and enable innovation as new ships and services come online.

* Leadership & Team Management:
Lead and mentor onboard IT support staff, embedding a culture of excellence, continuous learning and proactive problem-solving.

* Incident & Problem Management:
Manage incidents and problems using structured ITSM processes, ensuring quick, effective resolution and lessons learned across ships.

* Compliance & Security:
Safeguard operations by ensuring adherence to maritime regulations, cybersecurity policies and data protection standards.

What We’re Looking For

* 5+ years’ experience in IT service management, IT operations or IT leadership

* ITIL certification (and ideally experience implementing ITIL best practice)

* Strong leadership and stakeholder management skills, able to explain technical topics to non-technical audiences

* Proven background managing IT support teams, vendors and service contracts

* Solid understanding of enterprise IT infrastructure – servers, networks and EUC

* Experience in hospitality, cruise or travel is highly desirable

* Marine Training (STCW) or willingness to complete it before starting

The Environment

* Lead IT service delivery onboard a luxury cruise liner, supporting multiple venues and operational areas.

* Work in a fast-paced, customer-centric environment with diverse international teams.

* Adapt to different time zones and operational needs while maintaining consistently high service standards.

If you’re a strategic IT leader who thrives in growing, change-rich environments and wants to be part of a major expansion story while seeing the world, we’d love to hear from you