Engineering Manager - remote

Join to apply for the Engineering Manager (f/m/x) - remote role at refurbed

Founded in 2017, we're Europe's fastest-growing marketplace for refurbished products, active in 12 European countries and having surpassed €2Bn in GMV – all this while being profitable. With beautiful headquarters in Vienna, a remote‑first culture, and up to two months of workation per year, Refurbed’s 250 employees enjoy flexibility and autonomy. We've been recognized for three consecutive years as the Top DACH Employer by Kununu.

Our mission is to empower customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions – join us to make consumption more sustainable!

We are seeking an Engineering Manager (f/m/x) to lead our Customer Success and Delivery & Returns. You will build high‑performing engineering teams, ensure technical excellence, and partner with product and business to deliver reliable, impactful solutions that improve the customer experience end to end.

Our technology stack includes Go, gRPC, Postgre

SQL, Redis, and Rabbit

MQ on the backend, with infrastructure running on Google Cloud Platform and orchestrated with Kubernetes.

• You are a strong, trusted engineering leader with 4+ years of experience managing senior backend and frontend engineers
• You have a proven ability to develop, mentor, and retain engineering talent, as well as manage performance with clarity and empathy
• You lead with low ego, openness, and a belief in autonomy and empowerment, where engineers take ownership and collaborate effectively

• You have a solid understanding of backend systems, distributed architectures, and how scalable services are designed, enabling you to actively participate in architectural discussions and guide teams toward sound decisions
• You rely on strong collaboration with senior and staff‑level engineers and architects, ensuring that solutions are well‑reasoned, maintainable, and aligned with broader technical direction
• You understand SQL, relational database concepts, and modern backend practices well enough to provide context, make informed decisions, and remove ambiguity
• While you are not expected to be hands‑on day to day, you feel confident reviewing high‑level designs, evaluating trade‑offs, and ensuring that the team ships robust, thoughtful solutions
• You thrive in remote, distributed and cross‑functional environments, partnering effectively with product managers, designers, and business stakeholders
• You ask the right questions, identify risks, challenge assumptions, and help engineers balance long‑term quality with pragmatic delivery
• You influence through clarity and context rather than authority, building alignment across teams and domains
• You cultivate a culture focused on ownership and reliability
• You promote modern engineering practices, clear processes, and effective ways of working that enable predictable delivery
• You foster transparency, feedback, and knowledge‑sharing, while rejecting a blame culture. Mistakes are learning opportunities
• You are self‑directed, aligned with objectives, and comfortable navigating ambiguity

• Excellent English skills and based in a European time zone
• A degree in Computer Science or related field (or equivalent experience) that provides a strong foundation for system‑level thinking

• Manage and support engineers across the Customer Success and Delivery & Returns teams, ensuring they have a clear mission, and healthy processes
• Conduct regular 1:1s, mentor engineers, and support their personal and professional growth
• Build psychological safety, enable ownership, and help team members unlock their potential
• Facilitate technical discussions, architecture reviews, and design decisions to ensure reliability, scalability, and maintainability
• Ensure your teams produce high‑quality engineering outcomes by promoting best practices and establishing clear quality standards
• Occasionally contribute to code reviews or smaller technical tasks when needed—while keeping your focus on team impact, not hands‑on development
• Work closely with Product and cross‑functional partners to define goals, shape roadmaps, and…