IT Officer

Play a key role in keeping the organisation connected and digitally enabled. As an IT Officer, you’ll ensure the smooth operation, security, and development of IT and communication systems, providing responsive, user-focused support to staff and volunteers.

We’re passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny and no‑one is held back by their background or circumstances. Find out more about our charity’s mission here.

• Be part of a mission‑driven, values‑led team making real impact in Greater Manchester.
• Work in a warm, inclusive culture with flexible and hybrid working options.
• Enjoy a strong focus on health and wellbeing, with mental health first‑aiders and green spaces to recharge.
• Undertake ongoing training and professional development opportunities.
• Access generous leave (up to 31 days + Bank Holidays) and a supportive environment for growth and development.
• Benefit from a Real Living Wage, pension scheme, and family‑friendly policies.
• Use our Employee Assistance Programme and sustainable travel schemes.

As a Disability Confident employer, we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. As a Gold Award Employer Recognition Scheme holder with the Armed Forces Covenant, we also offer a guaranteed interview to veterans who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults  safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

• To ensure the smooth operation, maintenance, and development of all IT and communication systems across the organisation, providing timely technical support and troubleshooting to staff and volunteers.
• To conduct regular visits to all North‑West locations to check hardware, resolve IT issues, and deliver on‑site support, ensuring consistent service standards across all sites.
• To maintain and improve IT processes, systems, and documentation, supporting effective service delivery, data integrity, and compliance with organisational standards and procedures.
• To support the organisation’s digital transformation by developing and implementing solutions using tools such as Microsoft Power Platform and AI to streamline processes and improve service efficiency.

• Provide responsive, user‑focused IT support to staff and volunteers, resolving technical issues via phone, email, and face‑to‑face support across all sites.
• Maintain, install, and configure hardware, software, and peripherals, ensuring reliable and secure access to systems for both on‑site and remote workers.
• Manage user accounts, permissions, and access controls, supporting effective onboarding and ensuring adherence to organisational standards.
• Monitor systems and security events, support updates and patches, and carry out routine maintenance to ensure stability and compliance.
• Maintain accurate logging and documentation of support requests, assets, and system changes, ensuring clear audit trails and efficient service delivery.

• Support the organisation’s digital transformation by developing, maintaining, and improving solutions using tools such as Microsoft Power Platform and AI.
• Work proactively with teams to understand digital needs, identify process improvements, and support the introduction of new tools, systems, and ways of working.
• Deliver training and guidance to staff and volunteers to build digital confidence and maximise effective use of systems.
• Contribute to the development of IT procedures, documentation, and…