Implementation Specialist

Do you have a passion for IT, software implementation, and customer enablement? As an Implementation Specialist at Elfsquad, you will guide customers through the successful adoption of our CPQ software and ensure a seamless implementation experience. Take the next step in your career and join us!

We are looking for a hands-on Implementation Specialist who thrives on guiding customers through successful software implementations. At Elfsquad, you will play a critical role in ensuring our customers smoothly adopt and gain value from our CPQ software. You will act as a trusted advisor throughout the implementation journey by delivering workshops, sharing best practices, proactively checking in, and collaborating closely with both customers and internal teams.

If you are proactive, well-organized, customer-focused, and eager to grow in a dynamic, tech-driven environment, this role is for you.

• Guide customers through the setup and implementation of Elfsquad CPQ, ensuring a smooth and structured onboarding experience.
• Deliver customer training sessions and workshops, both online and on-site, covering configuration models, quote generation, and workflow management.
• Act as the primary point of contact during the implementation phase, proactively checking in and offering ongoing guidance, best practices, and advice.
• Provide real-time troubleshooting and hands-on support during implementations to minimize disruption to customer processes.
• Identify potential risks or bottlenecks early and collaborate with customers and internal teams to resolve technical or process-related challenges.
• Facilitate recurring implementation meetings to track progress, gather feedback, and address questions or concerns.
• Ensure customers clearly understand implementation steps and milestones to achieve value from Elfsquad CPQ as quickly as possible.
• Capture and share customer feedback, common challenges, and improvement opportunities to help continuously enhance our software and implementation approach.

• A growth-oriented, hands-on mindset, with the eagerness to develop further as an Implementation Specialist while helping customers successfully integrate Elfsquad into their IT landscape.
• The ability to interpret complex requirements and translate them into clear, practical, and effective solutions.
• A strong affinity for technology and systems, with experience using tools such as MS Excel, ERP systems, CRM Systems.
• Experience working in a fast-paced Software or IT environment (a plus, not a requirement).
• Fluency in English and Dutch, both written and spoken.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• A structured and organized approach to work, with the ability to manage multiple projects and meet deadlines.
• A proactive, self-starter mindset with a strong sense of ownership and motivation to make an impact.

• Real ownership:
  You’ll be given trust, autonomy and responsibility in your role
• Purpose-driven work:
  Be part of an ambitious team building tech that matters to manufacturers
• Hybrid flexibility:
  Work from our offices in Drachten (NL) or Gdańsk (PL) or remotely
• Innovation culture:
  Be part of a team that helps redefine how industrial sales and customization happen in the digital age
• You matter: Seen as a person with a story and talents, not just a number in an excel sheet

• Competitive compensation & flexibility:
  Attractive salary, benefits, and remote work possibilities
• Growth & development: Career acceleration with training, tools, and mentorship
• Impact & ownership: Shape the digital transformation of manufacturing through ownership
• Vibrant & international team: Collaborative culture that celebrates achievements, professional and personal
• Modern workplace & tools: Creative, well-equipped offices designed for productivity

We build business-led CPQ software that empowers teams and evolves with product and process complexity. Our mission: transform complexity into simplicity.

We empower manufacturers with digital tools that streamline operations, enhance accuracy, and enable data-driven decisions. Elfsquad…