Description
Who We Are
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.
Business Overview
The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.
Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for and Marketo applications.
Key Accountabilities
Develop LWC/Apex/Visualforce in Salesforce platform and document process
Develop Einstein Analytics / Tableau CRM components
Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans
Develop and configure event management tool (Marketo)
Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation
Participate in planning and execution of CRM and Events Management tools upgrades and migrations
Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support
Proactively promote enhancements to departmental processes, technical and business solutions
Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners
Skills, Knowledge and Experience
2 years Development experience with Java and JavaScript in full stack requirements
Experience with Web Services Development
Solid experience with the full life cycle of software development
Strong leadership skills
Detail oriented, with strong analytical skills
Customer service oriented
Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
Self-starter with strong teamwork culture
General understanding of the financial services sector
Nice to Have
Development experience (LWC, Apex, Visualforce) with Salesforce platform
Experience with Einstein Anayltics / Tableau CRM
Understanding of SaaS, CRM and Event Management systems architecture and development tools
Experience with Salesforce Service Cloud development
Experience with Salesforce Financial Cloud development
Development experience with REST Web Services
Development experience with Events Management systems, preferably Marketo
Development experience in Mutual Funds industry
Education
University degree, preferably in Computer Science, or equivalent work experience
Salesforce Certification – Salesforce Certified Platform Developer I or II preferred
Some of the ways we’ll help you feel valued and supported as part of our team:
Flexible working arrangements - 100% remote, hybrid, and in office options.
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.
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