Microsoft Dynamics 365 Functional Analyst

Join our team as a Microsoft Dynamics 365 Specialist and play a key role in supporting, optimising, and continuously developing our divisional system. You'll collaborate with business units and cross-functional IT teams to drive efficiency and innovation. This role offers flexibility with remote working, occasional travel to our global sites, and infrequent visits to our Pembridge HQ. A valid driving licence is essential.,

• Configure and customise Microsoft Dynamics 365 CRM to fit real business needs.
• Drive exciting projects including upgrades, integrations, and migrations.
• Partner with marketing, sales, and customer service teams to shape solutions.
• Translate business requirements into smart system enhancements.
• Collaborate with developers and vendors to deliver technical solutions.
• Share expert advice on CRM capabilities and best practices.
• Automate processes and reduce manual work through clever CRM integrations.
• Deliver training and create user-friendly guides to boost adoption.
• Be the go-to person for CRM queries and troubleshooting.
• Monitor system health, data integrity, and performance for peak efficiency.
• Innovate with Copilot by creating prompts, templates, and use cases across Outlook, Teams, Excel, and Dynamics 365.
• Ensure smooth change management and testing processes.
• Manage data loading and integration tasks with precision.
• Balance development projects with BAU activities seamlessly.
• Optimise licence usage and support governance of application licences.
• Work closely with third-party suppliers to resolve escalated issues and deliver enhancements.
  Higher-level education and relevant technical qualifications.
• Certifications such as Prince2 and ITIL are a plus.
• Experience in a manufacturing environment within sales, marketing, customer support, or IT.
• Ability to thrive in challenging and demanding customer environments.
• Background in 2nd line support or as a CRM superuser.
• Strong skills in Microsoft Dynamics CRM or other CRM systems in a technical capacity.
• Hands‑on experience with Microsoft 365 Copilot.
• Technical know‑how in SQL, SSRS, and programming languages (C#, JavaScript, HTML, XML).
• Familiarity with data transfer tools like TIBCO Scribe.
• Solid understanding of change management, master data, and testing processes.
• Basic configuration knowledge and strong analytical skills to solve complex problems.
  Competitive salary range.
• Flexibility to work from home
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• Cycle to work scheme
• Discounted health care