Job Description & How to Apply Below
- Work Term:
Permanent - Work Language:
English - Hours:
30 to 40 hours per week - Education:
Other trades certificate or diploma - Experience:
1 year to less than 2 years - Computer support specialist
- or equivalent experience Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment Supervision
- No supervision responsibility Computer and technology knowledge
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Presentation software
- Communication software
- MS Office
- MS Windows
- Share Point
- TCP/IP Transportation/travel information
- Own vehicle
- Willing to travel
- Willing to travel regularly
- Valid driver's licence Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling Own tools/equipment
- Computer
- Cellular phone Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty Screening questions
- Are you authorized to work in Canada?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting?
- Do you live near the job location? Employment terms options
- Early morning
- Evening Employment terms options
- Morning
- Day
- Weekend Workplace information
- On the road job Health benefits
- Dental plan
- Vision care benefits Financial benefits
- As per collective agreement
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