ServiceNow Solutions Advisory Lead

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Manchester, Birmingham, Woking, London# Service Now Solutions Advisory Lead The infrastructure landscape is evolving rapidly as organisations seek greater standardisation, automation, and strategic guidance on their journey to the cloud. At Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation—helping clients navigate complexity with clarity, creativity, and confidence.

We’re looking for a Service Now Advisor who is passionate about solving real-world challenges through technology. You’ll work closely with senior stakeholders both internally and within our clients to create Service Now strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable—while fostering collaboration and inclusion at every step.
** Hybrid working**:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)##
** Your role
*** You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across Service Now.
* Build and nurture long-term relationships with clients and internal teams, creating shared value and trust.
* Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges.
* Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership.
* Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.##
** Your skills and experience
*** Deep expertise in Service Now, including architecture, development, administration, and custom integrations.
* Proven ability to lead and deliver complex Service Now solutions, from strategy through to implementation, across multiple modules and client environments.
* Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids.
* Certified in Service Now (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture.
* Ability to translate business needs into scalable, user-centric Service Now solutions.
* Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment.
* A growth mindset and a commitment to continuous improvement—for yourself, your team, and your clients.##
** Your security clearance
** To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.  Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.  Some posts are restricted to sole UK Nationals for security reasons;

therefore, you may be asked about your citizenship in the application process.

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is…