Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS. Remote

Pre‑Sales Customer Solutions Engineer — Global Legal Tech SaaS (Remote)

Join Voice Works (Actionstep) as a Pre‑Sales Customer Solutions Engineer and help law firms unlock the power of innovative legal tech. The role is remote but requires occasional travel and is supported by our UK presence.

The Pre‑Sales Customer Solutions Engineer is a technical powerhouse within our Sales Team. You’ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape how every firm you engage with succeeds.

• Collaborate with Sales to craft and deliver unforgettable demos.
• Translate customer challenges into tailored solutions using Actionstep’s platform.
• Build confidence and drive meaningful adoption through live presentations.
• Provide accurate technical expertise during pre‑sales stages.

• Excellent communicator with customers and internal teams.
• Strong relationship builder—personable, empathetic, customer‑focused.
• Curious, eager to learn, and stays current with technology trends.
• Proactive problem‑solver and quick to learn new technologies.

• Bachelor’s degree (or equivalent) in a relevant field.
• Proven experience in sales engineering or technical pre‑sales in tech.
• Strong communication and presentation skills; able to explain complex concepts to all audiences.
• Strategic thinker with strong problem‑solving abilities.
• Willingness to travel for on‑site customer work.
• Comfortable using Office 365.

• Experience with
• Knowledge or exposure to the legal industry.

• Ability to work independently and as part of a team.
• Strong multitasking and workload management skills.
• Effective time‑management practices.
• Excellent communication and interpersonal skills.
• Team‑oriented and collaborative mindset.

• Competitive salary and bonus opportunities.
• Flexible working and unlimited leave.
• Pension contributions.
• Private medical, dental and life insurance.
• Socials, lunches and team‑building events.
• Outstanding office in Kings Cross with free barista‑made espresso and free beer on tap.
• Relaxed and friendly team culture.
• Fantastic training and development opportunities.

Remote, with occasional travel as required.

We look forward to hearing from technologists who are passionate, curious, and ready to drive growth for law firms worldwide.