Service Coordinator

Showing 2 Service Coordinator jobs in Totton

At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to execute are pivotal to our core organisational mission. Vicon's development efforts focus on today’s leading-edge security technologies including digital recording, data storage, IP video solutions, analytics.

cameras, monitors, mounting accessories, remote positioning devices and fiber optic equipment. The company's products are used in a variety of surveillance, security, safety, and control applications including correctional facilities, schools, traffic control, hospitals, retailing, multiple commercial and industrial installations, etc. For more information regarding Vicon, visit us at:

We are looking for a talented and technically skilled “people person” who enjoys working with clients and is proud of his/her ability to provide superior customer service. Your base of operations will be at our UK office located in Hedge End, Southampton.

• Provide both pre and post-sale Tier1-2 level support to include the installation, troubleshooting, servicing, and project management of Vicon video management systems on-site, via telephone and/or remote connection.
• Providing telephone, email and on-site factory technical support and representation.
• Conducting training sessions and workshops and assisting with product seminar and trade show set-up, teardown, and representation.
• Performing site surveys and determining conceptual requirements of system designs and implementing with the support of Project Engineering, Technical Support and Inside Sales groups.
• Responsible for the implementation of Beta programs including the installation, weekly evaluations, and preparation of technical status reports. Creation of Technical FAQ’s and Knowledge Bases.
• Test and replicate hardware and software networking and application issues.

• Interest in both PC (hardware/software) and Network Technology
• Excellent written and verbal communications skills, as well as presentation skills
• Enjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction.
• Great problem-solving abilities
• Strong attention to detail
• Ability to work independently with minimal supervision

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required.

The role would start in February and is a 6month contract initially.

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings

• Native German speaker
• You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
• Positive approach and creative thinker.
• Enthusiastic and self-motivated.
• Extensive customer service experience.

• £13 per hour
• 37.5-hour week
• 6-month contract
• Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
• Office based, amazing working environment
• Breakfast supplied daily
• Free parking
• Free refreshments and snacks
• Casual dress code