Biometric Operations Analyst

iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, Gov Tech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.

This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.

Reports to: Biometric Operations Lead

Location: London Waterloo - Hybrid - at least three times per week

Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + iProov Benefits

Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting‑edge products trusted globally.

We’re looking for a hands‑on, solutions‑focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data‑driven investigations, and supporting cross‑functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving.

You’ll thrive here if you’re curious, proactive, and adaptable, ready to own your space while working in a supportive, tight‑knit team.

Optimise the biometric platform:

• Understand the potential impact of configuration and model changes on the wider biometric platform

Facilitate the deployment of new biometric systems/models:

• Work with the model engineer to ensure thorough evaluation of the system
• Understand the potential impact of deployment
• Optimise the configuration
• Track performance as it progresses into production

Design and use analysis and diagnostic tooling:

• Collaborate with the Data Team
• Communicate trends to the wider business
• Tune and utilise alerting systems and performance tracking dashboards
• Identify, understand, and eliminate bias within the platform, collaborating where needed

Work with the support team to investigate customer concerns:

• Have a good understanding of the Biometric platform
• Manage and keep track of tickets and resulting actions
• Investigate performance concerns

Work with Product and Engineers to reduce risk of Front‑end changes:

• Provide Guidance on the potential effects of front end changes
• Perform analysis on data samples

This role blends hands‑on data analysis, and cross‑functional collaboration to ensure our biometric platform is fair, reliable, and continuously improving. We’re seeking a practical, solutions‑driven problem solver with strong analytical skills, attention to detail, who can communicate clearly across teams.

• Analytical and Organised
• Can understand complex systems
• Communicate and collaborate with both technical and non‑technical teams
• Excellent problem solving skills
• Python
• Bigquery
• Curious and keen to learn
• 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
• Growth Shares allocated after passing probation (6 months of service)
• Salary sacrifice schemes including:
  Pension, Cycle To Work and Electric Car Scheme
• Nursery Sacrifice Scheme
• Work Overseas Perk - Work globally for up to 2 weeks
• Life Assurance
• Smart Health - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
• Benefit from personalized 1:1 career coaching with our in‑house Occupational…