Customer Security Assurance Manager; Remote

Overview

Customer Security Assurance Manager (Remote) – Audit Board. Join to apply for the Customer Security Assurance Manager (Remote) role at Audit Board.

Audit Board is the leading audit, risk, ESG, and Info Sec platform. We serve more than 50% of the Fortune 500 and are top-rated on G2 and Gartner Peer Insights. This role is customer-facing and highly visible, helping ensure the platform meets security expectations and providing product feedback to internal teams.

• Develop and implement a Customer Engagement strategy and supporting knowledge base assets and processes.
• Provide ongoing guidance and consultation to promote a progressive and sustainable Security Assurance Engagement program.
• Serve as a subject-matter expert around Audit Board’s security controls, processes, and technology enablement.
• Oversee a matrix team responsible for intake and processing of prospect and customer requests for due diligence (RFPs, audits, information requests, calls, etc.).
• Develop and maintain documentation and streamlined processes to support customer due diligence activities and improve efficiency and customer experience.
• Discuss Audit Board’s data protection practices with prospects and customers to demonstrate compliance with data protection requirements for a cloud provider.
• Exercise sound judgment in negotiations, maintaining professionalism and objectivity.
• Redline and negotiate information data protection contract provisions proposed by prospects and customers.
• Collaborate with senior management, sales, customer-facing teams, and legal to improve understanding of cybersecurity and privacy for customers.
• Cross-train internal resources and develop team members’ skills and expertise.
• Assist with other Security Compliance activities as required.
• Support business travel on an as-needed basis (up to 10%).

• 5+ years of security/IT compliance or equivalent experience with Industry regulations and standards (SOC2, ISO/IEC 27001, HIPAA, FEDRAMP, GDPR).
• Ability to promote technical and personal credibility with internal and external customers, for both technical and non-technical audiences.
• Experience leading Information Security, IT Risk Management, or IT Compliance functions.
• Ability to communicate clearly with team members and clients; active listener who can understand customer needs.
• Skilled at producing clear written documentation and articulating complex concepts clearly.
• Deep understanding of how Compliance, Governance, Information Security, and Risk Management fit into the enterprise.

• CISSP, CISM, CISA, CIPP, or similar certifications.
• BS or MS in computer science or related field.
• Strong network or influence in the Information Security & Compliance space (leadership roles, conference participation, blogging, etc.).
• Exposure to product management or software development.
• Experience with sales or business development.
• Experience adopting and/or auditing compliance frameworks.

• Customer obsession:
  Focus on listening to and understanding customers.
• Win, together:
  Drive to be the best while supporting each other’s success.
• Gritty resilience:
  Thrive in a fast-paced, dynamic environment.
• Personal improvement:
  Seek feedback and continuous learning.
• Constant innovation:
  Challenge the status quo and drive improvements.

• Launch a career at one of the fastest-growing SaaS companies in North America.
• Remote and hybrid work options, plus office amenities where applicable.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible vacation policies.
• Time off for your birthday and volunteering.
• Employee resource groups and opportunities for team events.

Please note that background checks are required. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. This role may have access to highly sensitive data.

We love building strong partnerships, but Audit Board cannot accept unsolicited resumes from agencies. Submissions without a signed agreement in place will not create a fee obligation.

Mid-Senior level

Full-time

Accounting/Auditing and Finance

Software Development