Technical customer service agent

Eurail is seeking an experienced IT support professional to join their team as a technical agent. This role focuses on providing first-line support for escalated technical issues. The position offers a hybrid work model, combining remote work with office days at their Utrecht location, conveniently situated just minutes from Utrecht Centraal Station. If you possess the required experience and are seeking a new challenge, we encourage you to read on.

• per month based on full time
• Office next to Utrecht Central Station
• Temporary contract for 7 months
• International employer in the travel industry
• Benefits include Eurail tickets
• 32-40 hours available per week

You are an experienced technical agent with a degree in IT or a related field. You possess a strong understanding of API, app-based, or web-based applications. You can effectively communicate complex technical information to both technical and non-technical audiences.

Additionally, you are:

• Detail oriented and have great problem-solving skills;
• Experience with AWS, Zendesk, Click Up, Commerce Tools, and other technical support tools are a big plus;
• A great mulitasker.

Some of your daily tasks will be:

• Help various Eurail departments answer technical questions, stepping in to provide customer service with solutions for traveler difficulties.
• Verify, reproduce, and recategorize IT Ops issues based on impact and urgency.
• Analyze question trends to offer solutions and test promotional product restrictions and functionality.

Eurail is an international travel company selling tickets to interrail through Europe. Eurail advocates travel's positive impact on the world and believe that differences make the company grow. With colleagues from over 50 countries, you will work on bringing the most joy to travel as possible.

Ready to take on this challenging and rewarding role as a Customer Service Specialist? Apply now and let's discuss how you can become a valuable member. We look forward to hearing from you.