Senior Technical Support Specialist

Technical Support Specialist (Tier 1,2,3 | Managed Services)

Hybrid: Home + Field + Occasional Office

Location: Langley to Abbottsford

Full-Time | Permanent

A growing technology services firm in the Lower Mainland is hiring a Tier 2 Technical Support Specialist to support a diverse managed services client base across the Fraser Valley. This hybrid role blends remote troubleshooting, onsite client visits, and project deployments in modern cloud and on‑prem environments.

Have you worked in MSP before? Do you enjoy variety, autonomy, and being the go‑to person clients rely on — you’ll thrive here.

Not only is the role expecting many exciting new projects on the horizon, you'll join a great team with incredible management. A team that works very well together has fun and is highly valued by their leadership.

• Tackle escalated tickets from the helpdesk team
• Troubleshoot user, workstation, and software issues
• Support Microsoft 365, Azure AD/Entra, Intune, and related tools
• Work with PSA and RMM tools in the N-able/Datto ecosystem
• Prep for field deployments and document issue resolutions
• Collaborate with the engineering team on tougher problems
• Perform hands‑on troubleshooting and tech support
• Install, replace, or configure workstations and desktops
• Network devices (firewalls, switches, access points)
• Servers and infrastructure hardware
• Act as the primary technical point of contact onsite
• Run basic assessments, health checks, and post‑deployment validation

You’ll gain exposure to or lead:

• PC refreshes and workstation rollouts
• Microsoft 365 and cloud integrations
• SharePoint and Teams configurations
• Firewall installs and small network builds (VLANs, switching, Wi‑Fi)
• VMware/vSphere deployments and updates
• Server installs and migrations
• Data protection using Datto and Veeam

• 2–5 years of experience supporting SMB or MSP environments
• Solid foundation in Windows desktop and server systems
• Hands‑on experience with networking fundamentals (DNS, DHCP, VLANs, switches, firewalls)
• Backup/DR platforms
• Firewalls (Fortinet, Sonic Wall, or similar)
• Strong communicator, confident with clients
• Valid driver’s license and reliable vehicle
• Based in the Lower Mainland or Fraser Valley (required)

• VMware/vSphere
• Server Install, configs, and small migrations
• Deeper Network knowledge in DNS, DHCP, VLANs, APs
• Datto or Veeam
• Connect Wise

• Dedicated time for learning and labs
• Mentorship from experienced engineers
• A clear path to Tier 3, cloud, project, or security roles
• $65-75K salary (based on experience)
• Extended health, dental, and vision
• Paid vacation and personal time
• Life insurance
• Flexible hybrid work setup
• Business‑casual, team‑oriented culture
• Regular team events and peer collaboration

If you're looking for variety, mentorship, and the chance to grow into more advanced roles, this is your next step. Apply now.