Chat Support Agent Fully Remote

A Chat Support Agent delivers real-time assistance via online chat, addressing inquiries, troubleshooting issues, and providing product information professionally. Key skills include strong communication, multitasking, software proficiency, technical understanding, patience, and a customer-focused attitude.

• Respond to chat inquiries in real time.
• Resolve technical problems.
• Escalate complex issues to higher‑tier support.
• Guide customers through website navigation.
• Log interactions and update product information.
• Process orders.
• Collaborate with team members to improve support processes.

The ideal candidate is an experienced communicator, detail‑oriented, analytical, quick learner, adaptable, reliable, and a team player, committed to ongoing growth.

Daily tasks involve prompt responses, troubleshooting, escalation, supporting order processing, maintaining logs, staying updated, managing multiple chats, analyzing feedback, recommending products, following policies, participating in training, and sharing improvement insights.

• Excellent written communication skills.
• Problem‑solving ability.
• Multitasking and organizational skills.
• Empathy and flexibility.
• Customer‑centric mindset.

• Competitive pay.
• Health plans.
• Retirement plans.
• PTO.
• Flexible hours.
• Remote work.
• Training.
• Bonuses.
• Career growth.
• Supportive environment.