Manager, Technical Systems & Services

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Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the‑art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world‑class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long‑term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled‑worker capacity building in communities and Indigenous groups.

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.

We are seeking a Manager, Technical Systems & Services. Reporting to the Director, IT Infrastructure and Operations, this role is responsible for deploying, maintaining and evolving core technology platforms and information assets to meet all operating requirements, while delivering end‑user technology support.

This position will be based at our Calgary Head office and will be an in‑office position.

• Technology Strategy:
  Ensure technology solutions sustainably evolve to meet the growing needs of the organization; help progress the technology maturity of the organization. Continue to evolve TM's mobility strategy to allow efficient and secure remote work and collaboration. Look for ways to improve performance and reduce cost of IT services.
• Operational Management:
  Maintain the daily operational continuity and performance of all technology systems and services. Respond immediately to efficiently resolve system/network issues. Ensure the currency and security of technology solutions by patching and protecting information assets, with the support of the Sec Ops team. Develop and execute an asset/technology lifecycle management plan, identify and remediate gaps in process, and provide team members with the direction and support required to execute their duties effectively.
• Optimize Processes:
  Document and enhance foundational processes to operate Infrastructure and Operations area, and link to relevant processes to ensure work is prioritized and structured.
• Resilience:
  Update, maintain and test the IT Disaster Recovery Plan, perform annual tabletop exercises. Contribute to the company Business Continuity Plan and all Emergency Management requirements. Ensure technology strategy, project delivery and technology lifecycle support a resilient, recoverable IT ecosystem.
• Project Delivery:
  Assess business needs and design solutions (in concert with Architecture team); deliver projects in support of key business and IT priorities on time and at budget.
• Customer Service:
  Lead the Technical Support practice, ensuring that Service Desk, Deskside Support and Field Support are delivered within set expectations. Ensure an unsurpassed customer experience with resulting feedback metrics. Create required data analysis, processes and systems to ensure peak performance and continuous improvement.
• Process Maturity and Governance:
  Ensure compliance with all required policies and regulatory obligations. Lead the delivery of process maturity efforts, including the further incorporation of ITIL and other key framework principles.
• Metrics and Reporting:
  Establish KPI (Key Performance Indicators) and KRI…