Lead Customer Trust Analyst, Premier

Support customers through their audit processes—helping them understand our controls, preparing responses, and coordinating with internal teams to gather evidence

Lead customer meetings and calls (virtual and occasionally on-site) to discuss security posture, compliance status, and audit findings

Act as an escalation point for complex or sensitive customer issues, working across teams to resolve concerns quickly

Build and maintain strong relationships with customers and internal stakeholders (Sales, Product, Legal, Engineering)

Review and approve security questionnaire responses and audit evidence prepared by the team to ensure quality and consistency

Identify opportunities to improve processes, documentation, and customer experience based on feedback and trends

Track customer requests and program metrics, providing updates to leadership

Support the resolution of customer findings and help close control gaps

Stay current on security frameworks (SOC 2, ISO 27001, NIST) and industry best practices

5+ years in a consulting, advisory, or customer-facing role related to IT audit, GRC, risk management, or information security

Experience from Big 4, consulting firms, financial services, or similar environments is a plus

Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST) and how audits work—you don't need to be a technical auditor, but you should understand the process

Experience supporting customer audits or security assessments, including preparing evidence and responding to inquiries

Excellent communication skills—you can explain complex security topics to both technical and business audiences

Proven ability to build relationships and manage expectations with enterprise customers

Strong problem-solving skills and the ability to work across functions to get things done

Bachelor's degree in IT, Information Security, or related field preferred

Relevant certifications (CISSP, CISA, CISM, ITIL) are a plus but not required

Willingness to travel occasionally (a few weeks per year)

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce,…