ServiceNowDeveloper

About the Role

We’re looking for a Service Now Developer who’s excited to grow their career and make a meaningful impact by enhancing customer platforms and experiences. This role blends project work with foundational activities, and you’ll collaborate closely with our internal technology teams and Automation Development team.

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

• Design, develop, and maintain Service Now applications and modules, especially around Virtual Agent and RPA flows.
• Collaborate with stakeholders to understand needs and translate them into effective technical solutions.
• Implement and configure Service Now Virtual Agent to enhance customer experience.
• Integrate RPA tools with Service Now to automate repetitive tasks and improve workflow efficiency.
• Monitor and optimize platform performance to ensure reliability and responsiveness.

• Understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
• Experience developing and customizing Service Now, including workflows and integrations.
• Familiarity with Service Now Virtual Agent and/or RPA tools.
• Programming skills in JavaScriptli>
• A problem‑solving and analytical approach, with a willingness to learn and grow.

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You’ll be joining an accredited Great Place to work for Wellbeing in 2024. You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future.

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people.

Entry level

Full‑time

Engineering and Information Technology

Technology, Information and Internet