Technical Relationships Manager

Technical Relationships Manager – UCAS

Monitored and enhanced technical partnerships with Higher Education Providers (HEPs) and vendors, bridging UCAS’s technology roadmap with customer infrastructures to influence solutions, resolve complex challenges, and drive adoption of best practices.

The Customer Operations business unit at UCAS delivers and enhances support and services for students, advisers, providers, and other stakeholders in the higher education admissions process. This department focuses on improving efficiency and effectiveness of customer interactions and ensures timely, accurate information and guidance throughout the application cycle. It works in cross‑company multidisciplinary teams comprising Customer Service and Relationships, Product Management, International, Policy, Admissions Reform and Fair Access.

Contractual

Hours:

35 hours per week

This role provides advanced technical expertise and sector insight to strengthen UCAS' relationships with HEPs and vendors. Acting as a key escalation point, the role influences strategic leadership and operational delivery, ensuring customers can embed and interface with UCAS’ digital developments effectively within their recruitment and admissions processes.

• Build and maintain strong technical relationships with HEP customers, aligning UCAS solutions to their needs.
• Act as a trusted advisor with expert knowledge of UCAS schemes, products, systems, and roadmap.
• Support adoption of UCAS digital services and promote best practice in recruitment and admissions processes.
• Collaborate with HEPs, vendors, and internal teams to resolve technical issues effectively.
• Gather and share customer insights to inform product development and service improvements.
• Manage vendor relationships to ensure successful delivery and positive engagement.
• Contribute technical expertise to UCAS programmes, influencing plans through sector knowledge and monitoring emerging technical trends.

• Proven ability to communicate complex technical content to technical and non‑technical audiences, both informally and through workshops/presentations.
• Strong organisational and communication skills, with confidence presenting to diverse audiences.
• Ability to build productive relationships between service providers and customers at all levels.
• Excellent influencing and networking skills, working effectively across organisations and maintaining strong relationships.
• Flexible, able to prioritise conflicting demands, and willing to take ownership of problem resolution.
• Approachable, adaptable, and capable of working independently or as part of a high‑performing team.
• Knowledge of UCAS admissions systems, processes, and cycles.
• Significant experience in developing and maintaining B2B relationships and delivering excellent customer experience.
• Ability to analyse large volumes of management information and identify key issues.
• Degree‑level education or equivalent substantial experience.
• Full UK driving licence and willingness to drive company vehicles.

• Salary: c £55,000 + benefits
• Purpose‑driven work in a charity‑led organisation connecting people to education and opportunity.
• Internal training, mentoring, and access to industry recognised certifications through our development academies.
• Hybrid working model built on trust and flexibility, with a 35‑hour week and flexible contracts.
• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave.
• Everyday wellbeing support through Perkbox, offering discounts and wellness tools.
• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office.
• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders.
• Recognition and reward through our quarterly employee scheme and an ex‑gratia bonus for going above and beyond.

No fully remote working option.

Mid‑Senior level

Full‑time

Information Technology

Education Administration Programs