Network Support Specialist/spécialiste réseau
Remote / Online - Candidates ideally in
Montreal, Montréal, Province de Québec, Canada
Listing for:
Onico Solutions
Contract, Remote/Work from Home
position
Listed on 2025-12-31
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Network Security
Salary/Wage Range or Industry Benchmark: 50000 - 72000 CAD Yearly
CAD
50000.00
72000.00
YEAR
Job Description & How to Apply Below
Location: MontrealNetwork Support Specialist/spécialiste réseau
The Network Support Specialist/spécialiste réseau is responsible for the configuration, testing and technical support of equipment used to deliver services to our client’s business customers. In this role, the network specialist is required to interact daily with our customers to both configure the services provided in the contract and resolve technical problems after-sales. The Network Support Specialist/ spécialiste réseau works to deliver the services ordered and support the clients in the fast resolution of network incidents.
Finally, the Network Specialist contributes to the improvement of tools and processes.
RESPONSIBILITIES
Configure the network equipment and perform testing;Work with project managers to communicate the technical constraints or features of the project and the steps required to resolve them;Document all the services and circuits delivered in the company’s systems;Work with network analysts to deliver or support non-standard solutions;Act as a front-line contact point for all technical support requests once the service is delivered;Perform investigation, diagnosis, documentation and resolution of customer technical problems;Communicate to clients the progress status of incidents and inform them of next steps in resolution;Open tickets with service providers in the event that the incident requires it and track their progress;Ensure SLA / contract compliance (response time, resolution time) and escalate, if necessary, internally or with our suppliers to meet them;Write incident reports as required;Participate in continuous improvement activities;Provide training to co-workersPerform other related duties related to support and delivery of services.QUALIFICATIONS
Fluency in both French and English2 to 5 years of experience in a similar positionExperience with Cisco routers and switchesExperience with Juniper (an asset)Excellent command of French and English (oral and written)CCNA certified or the equivalent (an asset)Knowledge of : BGP, OSPF, EIGRP, HSRPExperience with Protocols: MPLS, VPN, L2
VPN, LDP, ISIS, IPV6, DNS, SMTP, DHCP, GRE, IPsecStrong interest in MEF-CECP standardsAnalyticalWillingness to take charge and resourcefulnessCustomer Empathy and Problem Solving SkillsSense of organization of the highly developed work allowing to juggle through several projects or incidents of variable priorities with rigor and diligenceAbility to work in a teamAbility to quickly understand the technical characteristics of each client according to their business context;Able to occasionally work under pressure to meet tight deadlines or resolution times.This is a minimum 1 year contract role located in Montreal, QC. We have a couple of openings with one role having the ability to work from home. Salary range from $50,000.00 – $72,000.00 depending on experience.
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