Technical Helpdesk – English Plus European Language

What do you need?

• Fluent English is vital, plus business level second european language, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers.
• Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills
• Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.

• Starting salary £, dep. exp.
• Opportunity to progress your skills and experience
• days holiday plus BH, rising to on length of service
• Pension
• Parking at office, when return to office, currently working from home
• Healthcare
• Hours 8-4 : or 9 :
  
  -6; .5 hours – 1 hour for lunch
• Casual Dress
• Social Events twice year – free
• Cycle to Work Scheme
• Childcare Vouchers
• Healthcare includes % discount off gym next door, % off cycles
• Discounts on other gadgets and products
• Free mobile unlimited text and calls, 4
  
  Gb data + £ extra in case abroad for personal calls
• New phone every 2 years
• Laptop
• Discretionary Bonus
• Have been working from home since March.